Frequently asked questions

Qwiva is an all-in-one pharmacy management software tailored for the African market. It centralizes essential tools like your Point of Sale (POS), inventory tracking, prescription handling, ordering, customer relationship management, and data analytics.

Our platform is built for a wide range of pharmaceutical businesses across Nigeria and Africa, including local drug stores, independent shops, hospital dispensaries, and multi-location chains. Qwiva is built to scale alongside your business, no matter its current size.

While our primary focus is currently on Nigeria, we are in the process of expanding throughout West Africa. If you operate in another region and want to use our platform, please contact our team at support@qwiva.io.

No installation is necessary. Qwiva is entirely cloud-based, meaning you can access it directly through any standard web browser. We also have a mobile application currently in development.

Getting started is a breeze. Just visit qwiva.io/signup, register for your free account, and follow the simple setup wizard. Most pharmacies are ready to go within an hour.

Yes! Qwiva is entirely free during our beta phase. You get full access to the POS, inventory management, and reports at zero cost. Plus, early beta adopters will secure exclusive, discounted pricing when our premium plans launch.

You can be up and running in under 60 minutes. Our guided onboarding wizard makes it easy to upload your products, configure staff permissions, and prepare your POS for immediate use.

Absolutely. You can bulk-import your entire catalog instantly using a CSV file. Our straightforward template lets you seamlessly transfer SKUs, pricing, stock levels, and expiration dates all at once.

No specialized hardware is needed. Qwiva runs flawlessly on any modern web browser across computers, tablets, and smartphones. For a traditional POS setup, it readily integrates with standard USB barcode scanners and receipt printers.

The Qwiva POS supports cash, card, and mobile money payments, prescription (Rx) dispensing with patient records, barcode scanning, receipt printing, and real-time inventory deduction on every sale.

Yes. The Qwiva POS has a built-in prescription module. You can record patient information, prescribing physician, dosage instructions, and dispensing history — helping you maintain compliant records for NAFDAC audits.

Yes. Qwiva tracks batch numbers and expiry dates for every product. You'll receive automatic alerts before products expire, helping you reduce waste and maintain regulatory compliance.

Multi-branch management is available on the Enterprise plan. You get a centralised dashboard showing inventory levels, sales performance, and staff activity across all your locations in real time.

Qwiva generates sales summaries, profit & loss reports, stock reports, expiry reports, purchase order histories, and staff performance logs. Reports can be filtered by date range, product category, or staff member and exported to PDF or Excel.

Yes. You can create purchase orders directly within Qwiva, send them to suppliers, and automatically update your inventory when stock is received. You can also set up automatic reorder triggers when stock falls below a threshold.

A mobile app for iOS and Android is currently in development and will be available soon. In the meantime, Qwiva is fully responsive and works well on mobile browsers.

Qwiva offers three plans: Starter for single-branch pharmacies, Growth for pharmacies ready to scale, and Enterprise for multi-branch chains. Qwiva is free during beta — contact us for full plan details.

Absolutely. You can upgrade or downgrade your plan at any time from your account settings. Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle.

No. There are no setup fees, no onboarding fees, and no hidden charges. The plan price is all you pay. During the beta period, Qwiva is entirely free.

We accept all major debit and credit cards, bank transfers (via Paystack), and mobile money. All transactions are secured with industry-standard TLS encryption.

If you cancel, your account enters a read-only mode for 30 days during which you can export all your data. After 30 days, your data is permanently deleted from our servers. We will never hold your data hostage.

All data in transit is encrypted with TLS 1.2+. Data at rest is encrypted with AES-256. Qwiva is hosted on AWS infrastructure inside certified, ISO 27001-compliant data centres.

Your data is stored on AWS servers. We currently operate within the EU-West and Africa regions. Data is never transferred to countries without adequate data protection frameworks.

Qwiva employees follow a strict least-privilege policy. Access to production data is limited to a small number of engineers who require it for support purposes, and only when explicitly authorised. All access is logged and audited.

Yes. Qwiva is designed to support NAFDAC compliance requirements for prescription records and controlled substances. We also comply with the Nigeria Data Protection Act (NDPA) for all personal data we process.

We take security reports very seriously. Please email our security team at security@qwiva.io with a description of the vulnerability. We aim to acknowledge all reports within 48 hours. See our Security page for full details.

You can reach us via email at support@qwiva.io or through the in-app chat widget. You can also use our Contact page.

Our support team is available Monday to Friday, 8 am – 6 pm WAT. We typically respond to emails within a few hours. Enterprise customers receive 24/7 priority support with a guaranteed SLA.

Yes. During the beta period, all new pharmacies receive complimentary onboarding support. Our team will help you import your inventory, configure your POS, and train your staff. Enterprise customers get a dedicated account manager.

We are actively building our help centre. In the meantime, our onboarding wizard covers the most common setup tasks, and our support team is always happy to answer questions directly.